Terms and Conditions

Terms and Conditions

Business name and contact details

Kelly Griffiths T/A Kelly G’z

64 Long Street




Tel: 01827 711458

Email: kelly@kellyscrystalshop.co.uk

Business Description

We sell our goods through our retail shop and online at www.kellyscrystalshop.co.uk which consist of but not inclusive to: Jewellery, Tumble stones, natural crystals and minerals, 100% Authentic fossils, Incense, Pure Essential Aromatherapy oils, Books, Home Fragrance, Relaxation Music, Herbal teas, vitamins and minerals, food supplements, Giftware.

Our goods and wares consist of unusual and unique pieces which we have selected from all over the world.

Price and Tax

All prices listed per item and include 20% VAT.

How you can pay

Payments are made through Pay Pal. We have facilities to take Card payments over the phone at point of order. Phone number 01827711458


Delivery cost and options will be outlined for you to choose within shopping cart and each order is calculated by weight and service selected.

Delivery Zones – 

England Only:

Mainland England only


Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Azores (EU), Balearic Islands, Belarus, Belgium (EU), Bosnia Herzegovina, Bulgaria (EU), Canary Islands, Corsica (EU), Croatia, Cyprus (EU),Czech Republic (EU), Denmark (EU), Estonia, Faroe Islands, Finland (EU) France (EU), Georgia, Germany (EU), Gibraltar, Greece (EU), Greenland, Hungary (EU), Iceland, Irish Republic (EU), Italy (EU), Kazakhstan, Kosovo, Kyrgyzstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia (Former Yugoslav Rep. of), Madeira (EU), Malta (EU), Moldova, Monaco (EU), Montenegro, Netherlands (EU), Norway, Poland (EU), Portugal (EU),Romania (EU), Russia, San Marino, Serbia, Slovakia (EU), Slovenia (EU), Spain (EU), Spitzbergen, Sweden (EU),Switzerland, Tajikistan, Turkey, Tukmenistan, Ukraine, Uzbekistan, Vatican City State.

Rest of World:

All countries not listed above in Europe.

When choosing your postage please choose your zone accordingly.

Delivery Aims

England 1st Class Recorded - within 2 working days after day of posting

England Special Delivery Signed for - By 1pm the next working day after posting

International Signed for Europe - 4 working days after day of posting

International Signed for Rest of World - 5 working days after day of posting

The Seller shall not be held liable for any losses, expenses or consequential loss incurred by the Buyer or any other person or company however arising whether directly or indirectly out of the failure to meet an estimated delivery date.

If parcels are returned due to insufficient address details or inability to deliver then a small charge will be made towards redelivery of item(s).

Returned Goods

Buyer is responsible for paying for returned items

Notification of damage of wrongly shipped goods or incompletely shipped goods must be made within 14 days of delivery.

The Buyer will be liable for the cost of remedying damage to returned Goods where such damage has in the opinion of the Seller been caused by the goods being inadequately packed by the Buyer.


Agreed refunds will be for safely returned items only and excludes any postal costs/charges.


Contract will be formed at the point when buyer receives ‘order being processed’ email via Pay Pal


Kelly Griffiths


June 2015